Diploma of Community Services (Case Management)

Diploma of Community Services (Case Management)

Course Code: CHC30213

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The Diploma of Community Services (Case Management) is Australia’s latest community services training course. It is ideal for those who want to develop their career in the community services industry by gaining the latest nationally accredited qualification for case management and community workers.

The Community Services course specialising in Case Management will certify that you have the essential skills and knowledge required to provide case management services to a wide range of clients, including children and young people, families, older people, clients from culturally diverse backgrounds, and many more.

Turn your passion for serving the community into a full career with one of the most sought after qualifications in the growing community services industry!

Diploma of Community Services (Case Management) - What Will You Learn?

The Diploma of Community Services online course will prepare you for a rewarding career in the community services industry.

You will learn how to fulfil the critical functions of case management as workers involved in the managing, co-ordinating, and/or delivering of person-centered services to individuals, groups, and communities, and contributing to the community services industry.

Other critical skills and knowledge you will learn are the Australian legal and ethical frameworks you need to follow as a community service worker, how to develop, facilitate and review all aspects of case management, and how to develop and implement service programs as a member of the community services industry.

In the Case Management specialisation of the CHC52015, your additional focus will be on how to provide case management supervision, facilitate workplace debriefing and support processes, and also lead and manage team effectiveness.

Additionally, throughout our Community Services course you will learn more general skills to help you work and communicate effectively in the community services sector, follow and improve professional practice, and undertake project work.

You can pursue a wide variety of roles after completing the Diploma course in Community Services, including:

  • ✔ Community Services Worker
  • ✔ Case Management Worker

Diploma of Community Services (Case Management) Course Units

The CHC52015 Diploma of Community Services (Case Management consists of 16 units – 8 core units and 8 electives, including the required electives to specialise in case management.

CHC52015 Core Units

CHCCCS007 – Develop and implement service programs
– Develop workplace communication strategies
– Analyse impacts of sociological factors on clients in community work and services
– Manage and promote diversity
– Manage legal and ethical compliance
– Facilitate workplace debriefing and support processes
CHCPRP003 – 
Reflect on and improve own professional practice
– Manage work health and safety

The following electives are required to gain a specialisation in case management:

CHC52015 Case Management Specialisation Units

CHCCCS004 – Assess co-existing needs
– Coordinate complex case requirements
CHCCSM005 – 
Develop, facilitate and review all aspects of case management
– Provide case management supervision

Additional electives have been chosen to complete your course and ensure you have a holistic and flexible set of skills for the community services industry:

CHC52015 Other Elective Units

BSBPMG522 – Undertake project work
BSBWOR502 – Lead and manage team effectiveness
BSBWOR501 – Manage personal work priorities and professional development
BSBADM502 – Manage meetings

Course Delivery

How long will I have to finish my course?

You will have up to 12 months from your start date to complete your Diploma of Community Services (Case Management) qualification. This course also has a flexible start date which means you can start training at any time throughout the year. You can also study at your own pace, so you can choose to complete your training in less than 12 months!

How is the course delivered?

The most effective and popular delivery method for community services is Self-Paced Online Learning. This Diploma of Community Services online course is ideal if you want to study according to your own schedule and gain your qualification as fast as you can.

Your course materials are accessed online and you are free to work on the course requirements on your own time from anywhere in Australia. This community services online course is available Australia-wide, including remote areas and major cities such as Sydney, Melbourne, Brisbane, Adelaide, and Perth.

The online CHC52015 course runs all throughout the year. This allows you to enrol and start your course straight away or on your preferred commencement date.

How much time should I spend on my course?

There are up to 1400 study hours for this course (including Vocational Placement), or up to 27 hours per week, depending on your industry experience and relevant knowledge.

How will I be assessed?

The Diploma of Community Services (Case Management) is assessed through a combination of written questions, projects, case studies, observation and a skills journal. These will give you maximum opportunity to develop your knowledge in community services and specialise in case management.

Entry Requirements

While there are no entry requirements to enrol in the Diploma of Community Services (Case Management), it is recommended that students:

  • ✔ Are at least 18 years old
  • ✔ Have sound language and literacy skills (at least Year 10 English, or equivalent)
  • ✔ Have proficient computer skills with internet access
  • ✔ Obtain a Unique Student Identifier (USI)

Support & Resources

As part of your course, you’ll enjoy access to a range of excellent resources and support services, including:

  • ✔ Student portal – access to:
    • ✔ Six (6) Learner Guides
    • ✔ Seven (7) Assessment Workbooks (including 1 Skills Workbook)
    • ✔ FAQ’s
    • ✔ Helpful Resources (Templates and Extra Handouts)
    • ✔ Enrolment Pack
    • ✔ Webinars (Live and Pre Recorded)
    • ✔ Vocational Placement Pack, which includes the vocational placement student information, the training plan, the supervisor information and the vocational placement agreement.
  • ✔ Simulated environment for case studies
  • ✔ Workplace documentation for the simulated environment including reports from work group members
  • ✔ Risk assessment and other templates
  • ✔ Policies and procedures and information manuals in the workplace covering WHS, relevant workplace documents for case study assessments, etc.
  • ✔ WHS, evacuation, fire safety, and security procedures

Reach Community College is responsible for issuing of all qualifications and statements of attainment. Any changes to the arrangements will be communicated to students.

During your studies, you will also need access to:

  • ✔ A computer with internet access with a reliable speed of at least 5mbps, installed with Latest MS Word, Adobe Acrobat Reader, and Google Chrome or Mozilla Firefox
  • ✔ A video recording device, such as a camera or smart phone
  • ✔ Digital presentation media (e.g. Powerpoint, video presentation, infographics)
  • ✔ At least three (3) people to volunteer in assessment activities and role play activities
  • ✔ At least one (1) calendar application or task prioritisation software for managing tasks (e.g. smart phone apps)

Vocational Placement

Due to units containing mandatory workplace skills component, students will undertake a minimum of 100 hours to a maximum of 240 hours of vocational placement within a registered and approved organisation. Students are required to complete Subjects 1-6 before entering their Vocational Placement. For more information about education support vocational placements, please visit the FAQ page.

Note: Students are required to complete a Police Check, Blue Card or Working With Children Check, and additional manual handling training prior to commencing their vocational placement at their chosen facility. Any costs will be shouldered by the student. For students planning to do their vocational placement, the National Health and Medical Research Council (NHMRC) recommends immunisation for hepatitis A, hepatitis B, and influenza. Similar regulations in other states and territories may also apply to you.

Study Pathways

The Diploma of Community Services reflects the roles of community services, case management workers involved in the managing, co-ordinating and/or delivering of person-centered services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management.

Candidates of this course may opt to complete:

  • CHC82105 Graduate Certificate in Client Assessment and Case Management

Candidates may also choose to gain further specialisation in:

  • Statutory & Forensic Child, Youth & Family Welfare

Candidates of this course may also opt to complete other related qualifications:

  • TAE40116 – Certificate IV in Training and Assessment
    For students who are interested in becoming a community services trainer or in delivering workplace training
  • BSB51315 – Diploma of Work Health and Safety
    For students who are interested in becoming a workplace safety officer in the community services industry
  • BSB51415 – Diploma of Project Management
    For students who are interested in becoming a project manager in the community services industry

Recognition of Prior Learning/Current Competence (RPL/RCC)

Reach Community College has a Recognition of Prior Learning (RPL) Policy to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist students to progress faster through a unit of competency, or allow the student full credit.


Student Handbook

For policies on refunds, extensions, other fees, complaints, appeals, replacement certificates or statements of attainment, please see the Reach Community College Student Handbook.