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The Diploma of Community Services (Case Management) is Australia’s latest community services training course. It is ideal for those who want to develop their career in the community services industry by gaining the latest nationally accredited qualification for case management and community workers.
The Community Services course specialising in Case Management will certify that you have the essential skills and knowledge required to provide case management services to a wide range of clients, including children and young people, families, older people, clients from culturally diverse backgrounds, and many more.
Turn your passion for serving the community into a full career with one of the most sought after qualifications in the growing community services industry!
What Will You Learn in this Course?
The Diploma of Community Services online course will prepare you for a rewarding career in the community services sector. You will learn how to fulfil the critical functions of case management as workers involved in the managing, co-ordinating, and/or delivering of person-centred services to individuals, groups, and communities, and contributing to the community services industry.
Other critical skills and knowledge you will learn are the Australian legal and ethical frameworks you need to follow as a community service worker, how to develop, facilitate and review all aspects of case management, and how to develop and implement service programs as a member of the community services industry.
In the Case Management specialisation of the CHC52015, your additional focus will be on how to provide case management supervision, facilitate workplace debriefing and support processes, and also lead and manage team effectiveness.
Additionally, throughout our Community Services course, you will learn more general skills to help you work and communicate effectively in the community services sector, follow and improve professional practice, and undertake project work.
You can pursue a wide variety of roles after completing the Diploma course in Community Services, including:
- ✔ Case Coordinator
- ✔ Case Manager
The CHC52015 Diploma of Community Services (Case Management is comprised of 16 units, which includes 8 core units, 4 case management specialisation units, and another 4 elective units. These units have been selected to ensure that the course meets the needs of a wide range of community service workers.
CHC52015 Core Units
CHCCCS007 – Develop and implement service programs
CHCCOM003 – Develop workplace communication strategies
CHCDEV002 – Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 – Manage and promote diversity
CHCLEG003 – Manage legal and ethical compliance
CHCMGT005 – Facilitate workplace debriefing and support processes
CHCPRP003 – Reflect on and improve own professional practice
HLTWHS004 – Manage work health and safety
The following electives are required to gain a specialisation in case management:
CHC52015 Case Management Specialisation Units
CHCCCS004 – Assess co-existing needs
CHCCSM004 – Coordinate complex case requirements
CHCCSM005 – Develop, facilitate and review all aspects of case management
CHCCSM006 – Provide case management supervision
Additional electives have been chosen to complete your course and ensure you have a holistic and flexible set of skills for the community services industry:
CHC52015 Other Elective Units
BSBPMG522 – Undertake project work
BSBWOR502 – Lead and manage team effectiveness
BSBWOR501 – Manage personal work priorities and professional development
BSBADM502 – Manage meetings
How is the course delivered?
The Diploma of Community Services is delivered via Mixed Mode Delivery, which includes face-to-face webinars, self-paced study, directed research, online learning, assessment materials and activities. This is especially suitable for anyone wishing to upskill and expand their opportunities while still keeping up with work or personal commitments.
How long will I have to finish my course?
You will have up to 24 months from your start date to complete your Diploma of Community Services (Case Management) qualification.
How much time should I spend on my course?
There are up to 990 study hoursfor this course, depending on your industry experience and relevant knowledge. Upon enrolment, you will complete a Personal Learning Plan Evaluation to determine your existing skill and knowledge level that is relevant to this qualification. Upon completion of the evaluation, you will be given a training plan where you will be assigned one of the following cohorts:
- • Beginner – limited knowledge or skill and no recent related industry experience. Study hours is up to 990 hours.
- • Intermediate – moderate prior knowledge and skill with limited recent related industry experience. Study hours is up to 830 hours.
- • Advanced – extensive knowledge and skill with recent related industry work experience of one year or more. This includes candidates holding superseded versions, skills sets, or units from CHC08 or CHC Training Package. Study hours is up to 630 hours.
- • Expert – consists of individuals with current industry experience of 3 or more years and extensive knowledge and skill. These candidates are recommended to undertake a full recognition pathway. Study hours is up to 504 hours.
How will I be assessed?
Your Diploma of Community Services (Case Management) course will be assessed through Case Study (may include simulated scenario, portfolio, reports, displays, work samples, presentations and questioning), Projects (product-based methods), Written Questions, and Practicum—Skills Logbook, and Credit Transfer (for HLTAID003 Provide first aid unit only).
It is recommended that students:
- ✔ Are 18 years or older
- ✔ Have sound language and literacy skills (at least Year 10 English, or equivalent)
- ✔ Have basic computer skills
Students are also required to:
- ✔ Obtain a Unique Student Identifier (USI)
- ✔ Provide a valid ID with picture and signature
- ✔ Undertake a Language, Literacy and Numeracy Evaluation
- ✔ Undertake a Personal Learning Plan Evaluation before accessing the course materials and commencing studies
Support & Resources
To support you in your studies, Reach Community College will provide:
- ✔ Access to a student account in the LMS for submission
- ✔ Learning Materials and Assessment Workbooks
- ✔ Simulations, where applicable
- ✔ Templates for completing Project Documents
You will need to make sure you have access to:
- ✔ A computer with Internet access through Google Chrome
- ✔ MS Word, MS PowerPoint or equivalent applications
- ✔ Adobe Acrobat Reader
- ✔ At least five (5) people who have email accounts
- ✔ At least three (3) volunteers for the role-play task
- ✔ A video-recording device (e.g. mobile phone with video and audio-recording capabilities, webcam, digital camera, etc.)
The Diploma of Community Services course requires completion of specified competency standards and assessment requirements in a workplace between a minimum of 120 hours and up to 240 hours of vocational placement with an approved accredited service provider. It must provide access to:
- ✔ At least three (3) clients with access to services based on socio-cultural information gathered
- ✔ Organisational policies and procedures
- ✔ Workplace documents
- ✔ Two workers in the vocational placement facility
- ✔ Use of suitable facilities, equipment and resources
You will need to initiate contact with an approved accredited service provider to address the Vocational Placement Requirements.
You can complement your CHC52015 Diploma of Community Services (Case Management) training with additional qualifications such as:
- • BSB41415 Certificate IV in Work Health and Safety
- • BSB51315 Diploma of Work Health and Safety
- • BSB51415 Diploma of Project Management
- • BSB51918 Diploma of Leadership and Management
- • TAE40116 Certificate IV in Training and Assessment
Recognition of Prior Learning/Current Competence (RPL/RCC)
If you have existing work experience in community services and wish to formalise this knowledge, Reach Community College offers Recognition of Prior Learning (RPL) as part of this course. The RPL process begins after enrolment and is available to any students who can present evidence of competency for any units included in this qualification.
For policies on refunds, extensions, other fees, complaints, appeals, replacement certificates or statements of attainment, please see the Reach Community College Student Handbook.